Privacy Policy
Last updated: 24 May 2026
1. Introduction
Roots ICT ("we", "our", "us") is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website rootsict.co.za and use our services.
This policy complies with the Protection of Personal Information Act (POPIA) of South Africa.
2. Information we collect
We may collect the following personal information when you interact with our website:
- Contact form submissions: first name, last name, email address, company name, subject and message content.
- Usage data: pages visited, time spent on the site, referring URLs and browser type. This data is collected anonymously.
- Cookies: we use essential cookies to ensure the website functions correctly. We do not use tracking or advertising cookies.
3. How we use your information
We use the information we collect for the following purposes:
- To respond to your enquiries and contact form submissions
- To provide and improve our data analytics, engineering and cloud services
- To send relevant information about our services, only if you have opted in
- To comply with legal obligations under South African law
4. How we protect your information
We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure or destruction. Our website is served over HTTPS and contact form submissions are processed securely through Netlify Forms.
5. Third-party services
We use the following third-party services that may process your data:
- Netlify: website hosting and form processing
- GitHub: source code hosting (no personal data stored)
We do not sell, trade or rent your personal information to third parties.
6. Data retention
We retain personal information only for as long as necessary to fulfil the purposes for which it was collected, or as required by applicable law. Contact form submissions are retained for a reasonable period to allow us to respond and follow up on your enquiry.
7. Your rights under POPIA
Under the Protection of Personal Information Act, you have the right to:
- Request access to the personal information we hold about you
- Request correction of inaccurate or incomplete information
- Request deletion of your personal information
- Object to the processing of your personal information
- Withdraw your consent at any time
8. Changes to this policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically.
9. Contact us
If you have any questions about this Privacy Policy or wish to exercise your rights, please contact us at:
Roots ICT
Email: info@rootsict.co.za
Location: Nelspruit, South Africa